Frequently Asked Questions
Where are your office located?
Our headquarters are located in United States, Canada. Our warehouses are located in United States, Canada, United Kingdom, Australia and China.
Where can I buy the Randove products?
Randove products are exclusively available through this online store.
Shipping & Delivery
Do you ship worldwide & how much does shipping cost?
Yes we ship anywhere in the world.
We proudly offer free shipping on orders over $99 USD! Our shipping rate is $4.95 USD for USA, Australia, Canada, Hong Kong SAR, Israel, Mexico, New Zealand, Singapore, Taiwan, United Arab Emirates, Puerto Rico, Brazil and the European countries, for other countries the rate is $6.95 USD.
What is your processing times?
Orders can sometimes take 1-3 days to process after placing the order before shipping out.
What is your shipping times?
Shipping time varies by location. These are our estimates:
United States and United Kingdom: 7 - 14 days
Canada: 7 - 25 days
Australia: 12 -25 days
Oceania: 8 - 20 days
Europe: 8 - 20 days
Latin America: 9 - 26 days
Other countries: 11 - 30 days
Max delivery time – 45 business days.
*This doesn’t include our 1-3 day processing time.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email a support@nexelio.com and we'll help you out!
Unexpected delays: In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!
I checked my tracking code, no information is showing?
We know you are excited to get your order, but don't worry! This just means you're checking it too quickly, you have to wait at least 48 hours to track it.
We print our shipping labels, notify you and then ship it out. You are our priority.
